NHS England provides free Wi-Fi to every GP practice across Hertfordshire and west Essex

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Patients and staff at more than 165 GP practices across Hertfordshire and West Essex can now access free WiFi services, allowing people the opportunity to download health apps, browse the internet and access health and care information online.

The roll-out is part of NHS England’s ambitions to improve the use of technology to help people take more control of their own health. 

NHS England Midlands and East is working with NHS Digital, Clinical Commissioning Groups and NHS Trusts on a programme to make sure that everyone can access free WiFi in NHS sites. 

Across Hertfordshire and West Essex every GP practice now provides secure, stable, and reliable WiFi, consistent across all NHS settings. 

This means more than 1.5 million patients can access free WiFi while they wait for appointments, giving them the opportunity to register for GP Online Services, reschedule appointments online and request repeat prescriptions.

Paul Fleming, Regional Head of Digital Technology at NHS England Midlands and East, said: “More and more GP surgeries are coming online with free WiFi which is allowing improved access to health information, controlled by appropriate technology.  Along with other developments, we have seen an increase in satisfaction for patients and reduced frustration and wasted time for practice staff.”

Staff in GP practices are also benefiting from the WiFi to sync mobile devices to load patient records for home visits securely and to use laptops and tablets in meetings.


  • NHS England Midlands and East is one of five regional teams that support the commissioning of high quality services and directly commission primary care and specialised services at a local level across England. Geographically, the Midlands and East regional team covers the West Midlands, North Midlands, Central Midlands and East.
  • NHS WiFi is a response to patient feedback asking for free WiFi services to be introduced in NHS locations. It provides an efficient, reliable and secure platform that enables GPs to offer and utilise the latest digital health and care services.
  • GP online services allows patients to book appointments at their GP practice; request repeat prescriptions and view some of their health records from their smartphone, tablet, laptop or PC.
  • For more information on WiFi in GP practices, email england.memedia@nhs.net
  • To find out how GP WiFi implementation is progressing across NHS England Midlands and East (North Midlands, Central Midlands, West Midlands and East) please see here

GP WiFi implementation for GP practices in Central Midlands can be viewed in the table below

8 CCGs with Wi-Fi

15 CCGs Total

53.33% CCGs with Wi-Fi

3311767 Patients with Wi-Fi

5225674 Patients Total

63.37% Patients with Wi-Fi

357 Practices Wi-Fi Enabled

602 Practices Total

59.30% Practices Wi-Fi Enabled

About NHS England
NHS England leads the National Health Service (NHS) in England – setting the priorities and direction, encouraging and informing the national debate to improve health and care.

The NHS in England deals with over 1 million patients every 36 hours and employs more than 1.5 million people, putting it in the top five of the world’s largest workforces NHS England shares out more than £100 billion in funds and holds organisations to account for spending this money effectively for patients and efficiently for the tax payer. It strongly believes in health and high quality care for all, now and for future generations.

For media enquiries please email england.memedia@nhs.net or call 0113 825 3433 between 9am and 5pm Monday to Friday.