A 999 call for an ambulance doesn’t always result in a trip to hospital for elderly people in east and north Hertfordshire.
The ‘early intervention vehicle’ scheme sends special vehicles staffed by a senior paramedic from the East of England Ambulance Service NHS trust and an occupational therapist, physiotherapist or social worker from Hertfordshire County Council to assess people who have fallen at home. Assessments take at least an hour and 80% of people can stay at home with the extra help that is immediately arranged.
A successful scheme has been extended to help people who have spent time in hospital to feel more confident and supported in their local communities when they go home. ‘Community navigators’ work with GPs, hospital staff and directly with the public to help people who would benefit from some extra support to get them settled back at home – the sort of help that those of us with local families and strong friendship groups might take for granted.